Return & Refund Policy
Due to the fragile nature of our crystals and meticulous packing, we do not accept returns.
Not happy with your purchase? Please contact firstname.lastname@example.org. We are more than glad to fix any issues you may have.
We try our best to ensure product quality and accuracy, but sometimes mistakes happen, and we sincerely apologize in advance if/ when it happens. If these rare occurrences happen to you, please take a clear photo or video of the item(s) and email it to us, along with your order number. After receiving your email and confirming the problem, we will provide our address by email and immediately process the replacement or refund for you.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
If these rare occurrences happen to you, please take a clear photo or video of the item(s) and email it to us, along with your order number. After receiving your email and confirming the problem, our customer service will email you the exchange instructions and the exchange address. We will process the replacement order after receiving your package and send you an email to inform you of the progress.
- In case you do not want a replacement, you can request a refund. There is no need to return the wrong or defective item.
- You must request a refund or replacement within 15 days of receiving your order.
- If your request is approved, the refund will be credited to your account or original payment method within 7 business days. If your original payment method is a credit card this will take longer (may take 1 to 2 weeks depending on which CC company) to process the refund for the bank.
We do not process a refund in the following cases:
- Your order did not arrive due to factors within your control. (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested);
- Your order did not arrive due to exceptional circumstances beyond our control. (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivery" in the tracking system, having been shipped into your mailbox but gotten lost)
To refund your order, please send an email to email@example.com.